What is your return policy?
Information on Kowtow's returns policy.
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Returns & Exchanges
How do I return an item?
Information on how to submit a return or exchange request.
Do you cover the cost of return shipping?
Information on return shipping costs.
Can I return a sale item, or an item purchased with a promotional discount?
Information on our return policy for sale items.
I received a damaged item - what do I do?
Information on what to do if you have received a damaged item.
When can I expect my refund to be processed, or exchange to be shipped?
Information on our return processing timeframes.