What is your return policy?

We hope that you will love everything you order, but if something isn't quite right you can return it back to us for an exchange, store credit, or refund. See below for full terms and conditions:

You may return your online order within 21 days of your order dispatch date. We recommend using a traceable shipping method to return your order as we do not accept responsibility for returns that are lost or damaged in transit. Please note that we do not cover return shipping costs.
All items must be returned clean, with no makeup, deodorant or perfume stains, unworn and unwashed, with their tags still attached. Jewellery must be returned with their original packaging, as this is considered part of the product. For hygiene reasons, returns for earrings will only be accepted if they have not been tried on.
Items marked as 'final sale' in the product description are unable to be returned or exchanged unless deemed faulty.
Returns will be processed within 5-7 working days of arriving back to our warehouse. Refunds will be processed via your original payment method and store credit will be issued as a gift card valid for 12 months.
Exchanges can be made for size only and are subject to availability at the time of processing as we don't hold items. If the item you were hoping to exchange for is sold out, a refund will be issued via your original payment method.
Please note that original order shipping costs are non-refundable.

What is your return policy?Updated 8 months ago