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Kowtow Clothing AU

<p id="isPasted" style="box-sizing: inherit; margin-block: 0px 24px; margin-inline: 0px; scroll-margin-top: 84px; font-family: Inter, sans-serif; -webkit-font-smoothing: antialiased; font-weight: 400; font-style: normal; font-size: 16px; line-height: 24px; color: rgb(22, 22, 22); font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><span style="box-sizing: inherit; font-size: 14px; font-family: Inter; color: rgb(34, 34, 34); background-color: rgb(255, 255, 255); font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">You can manage all delivery expectations and updates through your tracking number, including redirecting to a new address.&#xA0;<p style="box-sizing: inherit; margin-block: 0px 24px; margin-inline: 0px; scroll-margin-top: 84px; font-family: Inter, sans-serif; -webkit-font-smoothing: antialiased; font-weight: 400; font-style: normal; font-size: 16px; line-height: 24px; color: rgb(22, 22, 22); font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><span style="box-sizing: inherit; font-size: 14px; font-family: Inter; color: rgb(27, 28, 29); background-color: rgb(255, 255, 255); font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">Please note, any shipping and delivery delays are out of our control once your order is in the hands of the courier. If there have been no movements on your tracking for 5 working days, please contact&#xA0;<a href="mailto:customercare@kowtowclothing.com" style="box-sizing: inherit; background-color: transparent; color: rgb(207, 206, 206); text-decoration: none; cursor: pointer; transition: color 200ms linear 0s;"><span style="box-sizing: inherit; color: rgb(17, 85, 204); background-color: rgb(255, 255, 255); font-weight: 400; font-style: normal; font-variant: normal; text-decoration: underline; text-decoration-skip-ink: none; vertical-align: baseline; white-space: pre-wrap;">customercare@kowtowclothing.com</a><span style="box-sizing: inherit; font-size: 14px; font-family: Inter; color: rgb(27, 28, 29); background-color: rgb(255, 255, 255); font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">&#xA0;to open an enquiry with the relevant carrier.&#xA0;<p style="box-sizing: inherit; margin-block: 0px 24px; margin-inline: 0px; scroll-margin-top: 84px; font-family: Inter, sans-serif; -webkit-font-smoothing: antialiased; font-weight: 400; font-style: normal; font-size: 16px; line-height: 24px; color: rgb(22, 22, 22); font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">You can find more information on our shipping policies and timeframes&#xA0;<a href="https://kowtowclothing.com/pages/shipping" rel="noopener noreferrer" style="box-sizing: inherit; background-color: transparent; color: rgb(207, 206, 206); text-decoration: none; cursor: pointer; transition: color 200ms linear 0s;" target="_blank">here</a>.

My order is taking longer than expected to arrive, what do I do?

Shipping

Can I change or cancel my order?

Can I change my shipping address?

I haven't received my order confirmation email?

I can't select my country for delivery?

How do I redeem a discount voucher or a gift card?

Can I apply a discount code once my order has been confirmed?

Unfortunately, we are unable to apply a discount code after your order has been placed.

Placing an Order

Where do you ship from?

How much do you charge for shipping?

How long will it take for my order to arrive?

How do I track my order?

My tracking says my order has been delivered but I haven’t received it. What should I do?

What is your return policy?

How do I return an item?

Do you cover the cost of return shipping?

Can I return a sale item, or an item purchased with a promotional discount?

I received a damaged item - what do I do?

When can I expect my refund to be processed, or exchange to be shipped?

Returns & Exchanges

How do I become a member of Kowtow Collective?

How do I earn points?

How do I view my point balance?

How long does it take for points to be added to my account?

Will my points expire?

Can I transfer my points to another person, or account?

What happens if I return an order that I purchased using a reward voucher?

Rewards Program

I am having trouble logging into my account.

How do I update my email address?

Account

What payment options do you accept?

How do I purchase a gift card?

Gift Cards & Payments

How do I know what size to buy?

I am after a size that is sold out on your website - will you receive more stock?

Product

My order is taking longer than expected to arrive, what do I do?Updated 8 months ago