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Kowtow Clothing AU

<p><span style="box-sizing: inherit; font-size: 14px; font-family: Inter;">We offer free shipping on any purchase over $150. For any purchase under $150 we charge a $10 standard shipping fee. We also offer express shipping for $15.</span></p>

How much do you charge for shipping?

Shipping

Can I change or cancel my order?

Can I change my shipping address?

I haven't received my order confirmation email?

I can't select my country for delivery?

How do I redeem a discount voucher or a gift card?

Can I apply a discount code once my order has been confirmed?

Unfortunately, we are unable to apply a discount code after your order has been placed.

Placing an Order

Where do you ship from?

How long will it take for my order to arrive?

How do I track my order?

My order is taking longer than expected to arrive, what do I do?

My tracking says my order has been delivered but I haven’t received it. What should I do?

What is your return policy?

How do I return an item?

Do you cover the cost of return shipping?

Can I return a sale item, or an item purchased with a promotional discount?

I received a damaged item - what do I do?

When can I expect my refund to be processed, or exchange to be shipped?

Returns & Exchanges

How do I become a member of Kowtow Collective?

How do I earn points?

How do I view my point balance?

How long does it take for points to be added to my account?

Will my points expire?

Can I transfer my points to another person, or account?

What happens if I return an order that I purchased using a reward voucher?

Rewards Program

I am having trouble logging into my account.

How do I update my email address?

Account

What payment options do you accept?

How do I purchase a gift card?

Gift Cards & Payments

How do I know what size to buy?

I am after a size that is sold out on your website - will you receive more stock?

Product

How much do you charge for shipping?Updated 8 months ago